Privacy Policy.

Privacy Policy for SMS Communications Using Grasshopper

Effective Date: February 8, 2025

  1. Introduction ks Stanley, Psy.D., PLLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with us via SMS using the Grasshopper platform.

  2. Information We Collect When you communicate with us via SMS, we may collect the following information:

    • Your phone number

    • SMS message content

    • Date and time of messages

    • Any other information you provide voluntarily

  3. How We Use Your Information We use the information collected via SMS for the following purposes:

    • To respond to inquiries and provide client support

    • To send important updates, alerts, and confirmations related to our services

    • To improve our services and communication

    • To comply with legal obligations

  4. Frequency of Messages We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS without your explicit consent.

  5. Data and Message Rates Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with ks Stanley, PsyD, PLLC. Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc for data and messaging standard rates.

  6. Data Sharing and Disclosure We do not sell, trade, or otherwise transfer your information to outside parties, except in the following circumstances:

    • When required by law or to comply with legal processes

    • To trusted service providers who assist us in delivering our services, subject to confidentiality agreements

    • To protect our rights, privacy, and safety, and that of our clients

  7. Data Security We implement appropriate security measures to protect your personal information. However, no data transmission over mobile networks or the internet can be guaranteed as 100% secure. By using our SMS services, you acknowledge and accept these risks.

  8. Opt-In for SMS Communication

    • Verbal consent

    • By initiating contact via SMS, you consent to receive text messages from us. Message and data rates may apply.

  9. Opt-Out Rights You can opt out of receiving SMS communications from us at any time by:

    • Replying "STOP" to any SMS message you receive from us

    • Contacting us directly at drstanleypsyd@outlook.com

    • Once you opt out, you will no longer receive SMS communications unless you opt back in.

  10. HIPAA Compliance Patient privacy is important for healthcare, and ensuring your communications are secure and private is our top priority at ks Stanley, PsyD, PLLC.  Our Grasshopper SMS communication services are not HIPAA compliant. Please do not share any protected health information (PHI) via SMS, as we cannot guarantee the security or confidentiality of such information. If you choose to share personal health information via SMS, you do so at your own risk. As an alternative, you can send messages with your PHI using the HIPAA compliant Simple Practice portal available to all clients.

  11. Changes to This Privacy Policy We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

  12. Contact Us If you have any questions or concerns about this Privacy Policy or our SMS practices, please contact us at:

ks Stanley, PsyD, PLLC
drstanleypsyd@outlook.com
www.kstanleypsyd.com

By using our SMS services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.